How do I change plans or cancel my subscription?

(Single Users or Admins only)

To change your current plan:

  1. Log in using your Single User or Family Admin username.
  2. Click on your name in the upper right corner, then click on Profile
  3. Navigate to the Billing tab. If you do not see a Billing tab, make sure you are logged into your main Single User or Family Admin account. If you are logged in as a user under a Family Plan, you will need to log out and log back into your Family Admin account. If you have a special account with NACD (for example if you have a purple Founding Member badge), please contact us using the chat icon in the lower right part of your screen.
  4. Scroll down to Active Subscriptions, then click on the Options dropdown, then click on Change Plan. Select the new plan you would like.
  5. You will receive a pro-rated invoice for the remainder of your billing period, then you will be charged for the full new plan at the start of your next billing date.
  6. If you upgrade to a Family Plan from a Single User account, you can transfer your existing data to the first open Family User account. The program will prompt you and ask if you would like to move this data to your first new user. It is suggested that you do this right away after upgrading so that you don’t risk losing your data.

[Please Note: Family Plan admins/users cannot be downgraded to a Single User plan. Once you have upgraded to or are using a Family Plan, your account includes an Admin account that cannot be removed.]

To cancel your subscription:

  1. Log in using your Single User or Family Admin username.
  2. Click on your name in the upper right corner, then click on Profile
  3. Navigate to the Billing tab. If you do not see a Billing tab, make sure you are logged into your main Single User or Family Admin account. If you are logged in as a user under a Family Plan, you will need to log out and log back into your Family Admin account. If you have a special account with NACD (for example if you have a purple Founding Member badge), please contact us using the chat icon in the lower right part of your screen.
  4. Scroll down to Active Subscriptions, then click on the Options dropdown, then click on Cancel.
  5. Follow the prompts and questions to complete the cancellation of your plan.
  6. Your account will become inactive at the end of your current billing period.

 

Screenshot of Subscription Change Dropdown Menu: